In a qualitative step that reshapes the export experience and elevates the efficiency of services provided to the business community, Ajman Chamber launched the “Smart COO Agentic AI” Service, opening new horizons for employing agentic AI in accelerating procedures, enhancing data accuracy and compliance, and supporting corporate competitiveness, allowing the smart agent to complete the certificate of origin request in less than 3 minutes, which consolidates the Chamber’s leadership in developing digital services that have a direct and tangible impact on the business environment. The launch of the service at the Chamber’s headquarters was witnessed by H.E. Sheikh Sultan bin Saqr Al Nuaimi, Vice Chairman of the Board of Directors of Ajman Chamber, H.E. Salem Al Suwaidi, Director General of Ajman Chamber, Mr. Mohammed Ali Al Janahi, Executive Director of the Member Support Services Sector, and Mr. Ali Rashid Al Kaitoob, Executive Director of the Studies and Investment Development Sector. H.E. Sheikh Sultan bin Saqr Al Nuaimi praised the qualitative development witnessed by Ajman Chamber services, stressing that employing AI in developing the customer journey represents a fundamental pillar for raising the efficiency of services and building a more flexible and ready business environment, thereby enhancing the competitiveness of the Emirate of Ajman and its economic and investment attractiveness. He emphasized that the launch of the “Smart Certificate of Origin” aligns with the objectives of the UAE Government System to transform 50% of the government sectors, services, and operations to apply autonomous and self-driving agentic AI models. The service also reflects the directives of the wise leadership and the objectives of the Ajman AI Program. He noted that the service employs a smart agent to simplify doing business, accelerate trade movement, and reduce export time. It also provides companies with greater flexibility to respond to opportunities and expand without additional operational burdens while enhancing data accuracy and compliance levels. He added that the impact of the service goes beyond accelerating procedures and improving customer experience to include raising the efficiency of trade chains and enhancing the competitiveness of companies, thereby supporting the growth of the business environment in Ajman and consolidating its position as an attractive trade and investment destination. For her part, Fatima Abdulrazzaq Al Awadhi, Director of the Information Technology Department, gave a presentation on the Smart COO - Agentic AI, explaining the request execution mechanism by the smart agent, starting from understanding and processing data and completing procedures, to completing the service in less than 3 minutes. She explained that the re-engineering of the service reduced the customer’s application journey to 4 clicks, making a tangible shift in the completion speed and the efficiency of procedures. This development reflects the Ajman Chamber’s approach to innovate proactive services centered around the needs of the business community and keep pace with its aspirations for an easier, faster, and more reliable experience.
