Ajman Chamber of Commerce and Industry has Excelled in the results of a questionnaire about satisfaction of the employees carried out by Ajman Excellence Program in collaboration with the Theme for Continuing Education and Community Service at the University of Sharjah within a satisfaction survey among employees and customers in the Emirate of Ajman, whereas "the Chamber " scored the first rank in satisfaction of the employees by an average of 4.39 out of 5.0 at a percentage of 85%, also the Chamber got the second rank in the overall rate of customer satisfaction by an average of 4.34 and a percentage reached 83%.
In the overall rate of employees’ satisfaction the results of the Chamber were as follows: Ajman Chamber of Commerce and Industry occupied the first rank in the theme No. (1), which is about management performance and excellence scoring an average of 4.45 out of 5.0 with a percentage amounted to 86%, which illustrates the management excellence in determining the satisfaction of its employees and the management capacity in the development of work and motivating the staff and to communicate with them and to excel in the achievement and implementation of plans.
Also the Chamber got the first rank at the theme of participating in decision-making where the Chamber scored an average of 4.43 with a percentage amounted to 86% as this theme measures, the participation of workers in decision-making in the business, which is one of the key factors in ensuring the quality of performance and to maintain the loyalty of workers and their affiliation to the organization .
The Chamber also got the first rank in the theme of training and qualifying within the results of satisfaction of the employees with an average of 4.63 and a percentage amounted to 91% of this theme to measure the nature of the availability of training and rehabilitation programs at various institutions through the provision of adequate training programs for employees and provide necessary resources for this program and the relevance of the same to the nature of the organization and personnel.
The results of the Chamber were not 0nly limited to these themes whereas Ajman Chamber of Commerce and Industry scored the second rank in the remainder of the general themes which was the satisfaction of the employees as the Chamber scored the second rank at the theme of corporate social responsibility towards its employees with an average of 4.46 and the percentage was 87%, and second as well as in the theme of strategy and reputation of the organization with an average of 4.70 and a percentage reached 93%, and the Chamber came in the second rank at the theme of the loyalty of employees by an average of 3.67 and a percentage reached 67%.
In this context, His Excellency Mohammed Al Hamrani, Director General of Ajman Chamber of Commerce and Industry Commenting on the results of the study of satisfaction of the employees and customers that Ajman Chamber of Commerce and Industry has been and continues to develop its staff in its primary focus as the Board of Directors represented by the Chairman of the Board and board members always insist on that attention to workers is the secret of the success of any organization and excellence, whereas the Chamber has provided all the means that will create the employee working environment which is reflected, of course, on the performance of the Chamber and the performance of the employees.
Alhamrani added that these results were an emphasis on excellence in terms of interest in the Chamber's staff and its commitment to provide the ideal working environment for staff which help them to increase productivity in the work force, which serves the general objectives of the Chamber.
Alhamrani also stressed that, for Ajman Chamber of Commerce and Industry to be ranked second in the overall rate of customer satisfaction emphasizes the distinction of the Chamber through the services provided to customers, which the chamber always seeks to modernize and develop new business services to raise the rate of customer satisfaction towards the Chamber, the important matter which the chamber endeavor to realize through its variety of services in order to satisfy customers dealing with the Chamber . |